Employee Assistance Program (EAP)

An Employee Assistance Program (EAP) is a work-based intervention program designed to enhance the emotional, mental and general psychological wellbeing of all employees. This embraces business owners and executives and includes services for immediate family members. EAP is a confidential approach for workers in need of assistance. It provides a preventive and proactive intervention for the early detection, identification and/or resolution of both work and personal challenges that may adversely affect performance and wellbeing.

What to look out for

Being able to recognise the warning signs is essential in noticing if a work colleague is in trouble. The signs and issues may include, but are not limited to; relationships, health, trauma, substance abuse, gambling and other addictions, financial problems, depression, anxiety disorders, and psychiatric disorders, communication problems, legal and coping with change.

Crisis Therapy (Critical Incident Control)

A critical Incident Stress Debriefing (CSID) is more or less a psycho-educational group procedure. In essence it is an informative process that can reach anxious group members to normalise their strong reactions to a distressing incident; its purpose is to assist their recovery from a reaction to overwhelmed coping methods, which can lead to signs of considerable distress, disorientation or dysfunction. It is not a stand alone process but a short-term intervention, which may require intensive involvement of other support services. It is managed by the therapist in order to serve the individual or group of an organisation and sometimes also incorporates members of their family.

Challenging Professional Responsibilities and Demanding Personal Issues.

If you, your co-workers, or your staff, show any of these signs, support may need to be considered. Early intervention minimises instability professionally and personally; in order to be constructive in regaining peak performance at home and at work.

Consider These Facts

  • Costs associated with occupational injury and mental health disorders exceed the costs to treat cancer, diabetes, and chronic obstructive pulmonary disease combined.
  • Healthcare costs are nearly 50% greater for workers reporting high levels of stress.
  • Approximately 20% of adults in Australia, experience one or more anxiety disorders like stress that minimises their peak performance in any given year.
  • The Australian Psychological Society reports that approximately 36% of workers typically feel ‘stressed out’ during the workday.
  • Stress, depression, and anxiety are repeatedly ranked as three of the top five causes of absenteeism in the workplace.

Maintaining a Healthy Mind Avoids Poor Productivity

Talk To Us About These Signs


Work Issues:

Personal Issues:

Family Issues:

  • Problems with performance
  • Anxiety or depression
  • Work-life balance
  • Relationships amid co-workers
  • Stress management
  • Concerns about children
  • Bullying and harassment
  • Grief and loss
  • Relationship issues
  • Adjusting to workplace change
  • Midlife life transition issues
  • Parenting and step-parenting
  • Managing conflict and anger
  • Emotional or physical abuse
  • Separation and divorce
  • Career change
  • Low self-esteem
  • Financial or legal problems
  • Managing work related stress
  • Substance abuse
  • Domestic violence
  • Cooperation in the work place
  • Gambling problems
  • Crisis Intervention & group reorientation
  • Anger management